*** (07/11/2016 23:37)
Very unpleasant experience during the last rental (2 weeks in September 2016).

*** (18/12/2015 12:35)
This location has given me the worse experience ever in customer service. They completed lied about their insurance add on and what it covers. Further more I have tried on 5 occasions to contact enterprises corporate office to no avail. I would stay as far away from this location as possible I have had nothing but a horrible experience.

*** (09/09/2017 21:45)
August 2017 **After leaving the car back outside business hours they wrote told me the car had been damaged in an accident and they took €1200 from my visa. I found them to be polite, well dressed dishonest people. I'm following up to get all my money back. Don't use these people!

*** (19/10/2017 00:02)
After reading all bad reviews while boarding the plane I almost canceled my reservation. Extremely scared by bad reviews I was observing the car for half an hour looking for scratches and taking photos. An employee noted everything very patiently. It was already a good sign. BTW the car was upgraded from compact to a full size class. On return the car was accepted immediately. And even more the manager gave me 2 discounts for the next rentals. Highly recommended!

I had insurance with MasterCard, but what a bad experience!

Considering negative customer reviews for lower cost car rentals at Nice Airport (unreasonable charges, non-responsiveness, customers not taking full coverage being ending up paying for damages found on their cars) I decided to go for Enterprise, as presumably more reliable name, although more expensive option.

Dropped the car off, left the key in the box. Should've taken photos but didn't -- my mistake for trusting them.

*** (30/10/2017 22:35)
Everything went super smoothly. Perfectly nice staff, payed exactly what I new upfront. The only thing one could do better: Car pick up is at Terminal 2.

2 months after rental, I still do not have any refund on my account. Therefore, not able to close this either with my insurance covering the rest of deductible.

*** (26/08/2017 18:44)
Enterprise made a claim for a scratch I did not cause, on the underside of the bumper, not visible in the reflective and dim light conditions of the parking house at pick-up. They sent no documentation of the repair cost or extent of the damage, and charged 2400 Euros (!), which is double the amount of the damage excess in the Collision Damage Waiver (CDW) included in the rental. Make sure you investigate your car with a flashlight from below at pick-up!

*** (09/08/2017 02:08)
AVOID. I was charged about 50% more for the rental than I was originally quoted when I made the reservation. Was told it would be US$211 and it wound up being something like US$285. No reason. I made no modifications to the reservation. I have now called Enterprise five times to try and get this resolved and get a refund for the overpayment and they are utterly useless in their ability to resolve this.

A month later I receive a bill that states the car has damage. The bill itself is incomprehensible. But they sure had to do a lot of work without spending much on parts. Go figure.

*** (18/09/2014 01:18)
Staff were very nice but the process at the counter seems rather inefficient which meant it took about an hour to actually drive out of there. Worst was that they gave us a car that was leaking oil so it got towed the same night we picked it up. Unfortunately they didn't drop off a replacement car so we had to go back to get a new car. First time I used enterprise and probably the last...

*** (20/08/2017 13:54)
Scammer company. Their business model consists in attracting the customer with cheap daily rates and then make more money on the side. Their insurance is infamously expensive (we paid 20 Euros per day, that is 7000 Euros a year!) Yet remains with a 150 Euros deductible! Of course the initial inspection happens in a dark parking and the final inspection is done EXTREMELY carefully and in our case detected a scratch hidden under the rear bumper that there was no way setting in the first place and that we are sure we are not responsible for. They charged us 150 Euros for a repair. We are now talking with the credit card company to get our money back because Enterprise did not even bother answering our complaint.

Secondly, Enterprise is not responding at all. After I appealed the damage, followed up 3 times by email I never received any replies. I called twice and was promised to get info by email the same day, but never got anything back.

*** (04/08/2014 06:57)
Ridiculously nice. Awesome experience and great service.

What could possibly go wrong?

However, I was unpleasantly surprised.

*** (30/07/2016 02:28)
Good and polite service. No problems with neither car nor service.

Sincerely,
Future Avis and Hertz customer

Very poor performance Enterprise. :(

I've asked to review security camera footage to show that it wasn't me, but (1) they don't have access to said footage; and (2) it's still my responsibility since no one was at work yet.

After 1 month I received final invoice suggesting partial refund in 14 days and providing me with pictures of the damage. The pictures were showing much bigger damage than those reflected in the damage report and captured by me on the day of return. I appealed this – with no response what-so-ever. No refund was received after 14 days, not after 30 days…..

*** (24/08/2017 21:14)
The only airport I've rented a car at where you just drop off your car without it being inspected first.

First of all, they found two scratches on the car, which were not caused by me. But since I did not notice them upon receipt, I had to pay. I have to mention, the car delivery area at Nice Airport was dark, the car was wet and dusty, staff was rushing me to move out - no wonder, I did not notice two small scratches, specially that they were very low and “fixed” with touch up pen.

If you drop off before 7am, you take the risk since it clearly states that it's your responsibility until their people come in.

One wrinkle is that apparently locations such as this outside of the US and Canada are franchises, so it's clearly owned by some shady character who sees nothing wrong with ripping people off. I'm quite surprised by this experience. I've been renting almost exclusively with Enterprise for years and have never had a bad experience. But their reputation is being really dirtied by allowing shady operators like this to rip people off in their name.