*** (04/08/2017 21:13)
Picking up the car at Marseille train station was a nightmare, took me 1,5 hours: Bad signing, difficult to find the rental place. Man at desk was incredibly slow and not motivated to work. Finally my turn, had to fill out the whole sheet AGAIN (had already done it on the net). There was no drawing of the car and no registered damages in the contract. After asking he said I could come back to the desk if I found damages. Had to get the car alone in the garage, even though there was a "pickup-boy" hanging around the desk, mostly disturbing the employee. Found a long scratch across 2 doors. Luckily another Europecar-employee was in the garage and registered the damage in the contract. Tank was not all full, but I had no energy left to return to the desk yet another time.
All in all - a frustrating experience.

*** (20/07/2016 22:31)
Very bad experience here. Very high pressure upsell. Then we turned the car in and heard nothing. over a week later a couple random charges on our CC over a $1,500. We call and they say they had to replace the windshield. We rented a the smallest car they had. The windshield should only cost about $400 tops to replace. They don't give us any answers or information. We requested pictures of damage and explanation as to why they didn't inform us the next day when we turned it in. It was all very shady how this process worked. Proceed with caution when renting here.

*** (09/04/2015 13:51)
My rental car was not ready when I arrived. They could have just upgraded me for no additional cost but they tried to double the price of my original reservation by having me get a more expensive rental. I have rented quite a bit from europcar in the past but this will probably be the last time. The only positive is that the attendant that got my car ready was helpful and nice.

*** (04/10/2017 21:38)
c'est un voleur! ils ont pris 60euros sans permission. j'ai deja envoye plusieurs e-mail, ils ne repodent que ca prend du temps. ca fait deja deux mois plus..

*** (05/10/2017 01:19)
crazy rent car. they took my money without permisson after giving back the car. i sent e-mail, but no response yet.
go to hell for all this company members.

*** (30/12/2016 15:25)
Après 3 mois de location chez eux, je mets mon commentaire à jour... J'ai eu un très mauvais départ à cause d'un probleme de communication entre la centrale d'appel et l'agence de st charles : ils vous garantissent par telephone et email une voiture et quand vous arrivez il n'y a pas la voiture parce que la centrale dit toujours oui sans consulter les agences... alors il vaut mieux avoir le numero direct. Finalement Saint Charles s'est démené pour me trouver la bonne voiture, et tout est rentré dans l'ordre.

*** (13/12/2016 21:43)
Un personnel aux petits soins et une réservation facile mais attention à la facturation : on vous propose une assurance à prix modique, et vous vous retrouvez débités de deux fois la somme ! Ceci dit, là encore, la Direction est très pro et tout se règle en un temps record. En bref, je les recommande chaudement ! :)