*** (13/07/2016 16:11)
Attention, vérifiez bien votre factures lorsque vous réservez par Internet.
J'avais loué un véhicule pour 1 journée un samedi, lorsque j'ai ramené le véhicule à l'heure prévue l'agence était fermée, (on ne m'avait pas prévenu que l'agence serait fermée à 18h30) j'ai dû remettre les clés à l'hôtel Mercure mitoyen suivant les instructions d'Europcar et au surprise quand j'ai reçu la facture, ils m'ont compté 2 jours, bien sûr débité via ma CB.
Réclamation, j'ai reçu l'avoir et j'attends d'être recrédité.

*** (28/09/2017 16:25)
The worst company!!!! BEWARE!!!! Extra charges for no existing scratches!!! Do not rent a car from them!!!!

*** (30/08/2016 23:04)
Pas de soucis lors de mes locations

*** (23/03/2016 15:42)
Sou cliente fiel a esta casa. Muito bem localizada, com os melhores preços e as melhores ofertas e empregados de alto nível profissional e muito simpáticos e atenciosos.

*** (06/02/2017 20:18)
Such idiots. Sending us on a trip with a car where the "ad blue" was missing...the car stoped on the way! I called before Europcar and they said all fine. Continue driving... well it was 2 am and we were stuck in the middle of nowhere! Absolutely sucks!!!!

*** (01/10/2017 04:31)
Tried to be helpful. Rather limited

*** (21/08/2017 00:05)
This place is a living nightmare. We had made a reservation on Expedia for Sunday at 9 am. This is outside of the agency's operating hours but they have a system by which they make keys available at a nearby hotel. However in our case (and for 5 other customers that same day) they claimed they didn't have our information available. We had to wait until 4 pm that day. The staff was adamantly unapologetic about the situation, blaming Expedia as well as their own company Europcar... In addition to being frustrated, that was just weird...
The only apparent saving grace was that the staff offered to change our reservation to reflect our actual pickup time, which had the effect of bringing down the total duration from 7 to 6 days. Well, upon returning the car we had to pay a fee that was *higher* than our Expedia quote. The purported reason was that there is a weekly price that happens to be less than a 6-day rental... It beats me why we wouldn't be charged the lower price, never mind the fact that our car was not available when we wanted to pick it up in the first place. However this logic was visibly foreign to the staff. I gave up and I am now pursuing the matter with Expedia...

*** (18/10/2016 14:20)
attention, ne laissez pas votre véhicule sur le dépose minute lorsque vous la rendez, ils ne cherchent pas votre véhicule ; vous risquez l'amende et l'agence débite votre CARTE BANCAIRE abusivement!!!

*** (30/04/2017 01:01)
Can't agree more! Such idiots! CANCLE the booking without any information?! Can't you even just send an email or make a phone call ?! Worst service! No communication! Thanks for ruining my journey!

*** (12/08/2016 22:34)
Réservation le 11/08/2016 d'un utilitaire VITO 5M3 pour un déménagement le 13/08, via le site internet .
Vito disponible , je réserve donc sur l'agence de Strasbourg ville.
Le 12/08, à 16h00, je reçois un mail de Europcar m'indiquant que suite à ma demande, il confirmait l'annulation de la réservation !
Je n'avais rien demandé, et suis dans la panade pour le déménagement de demain !!
Même pas un appel téléphonique de l'agence de Strasbourg , coup de chance que je regarde mes mails à 16h00 ...
Grosse déception, bien dans l'embarras car trop tard pour relouer ailleurs !
Europcar pas Pro du tout .