*** (17/07/2016 08:07)
Nice rooms and good food.

*** (16/07/2017 00:01)
Nice rooms and ok food.

*** (03/04/2015 22:38)
Welcoming and good rooms

After a night sleep and a breakfast that was what you might expect from a medium cost hotel, not good but ok, we explained our issue to the girl on duty. As the manager was not available she promised this issue would be discussed with the manager and thus full with joy and expecting a honest solution we left the hotel to continue our trip to the south of France.

*** (01/09/2017 20:58)
Fraudulent hotel Manager

*** (13/08/2016 19:59)
Clean and modern rooms, nice bathroom with spacious shower, good breakfast options and nice restaurant with options for celiacs. Easy to reach from the highway and thus very convenient for a traveller driving through. It is not a place I would recommend to stay for several days, but a valid one night stop worth the money. Note, there is no elevator for the rooms in the second and third floors. Parking is free located in front of the rooms.

We made an reservation in advance and received a nice confirmation with the details of the hotel including a phone number and a confirmation of a 24h reception availability.

We picked this hotel as a “stopover” in our trip from Amsterdam to the South of France. As we had to work till late in the afternoon before we could travel we could not drive all the way from Amsterdam to the south of France in one go (we did not want to drive after midnight).

*** (16/03/2016 00:17)
Good room , price is reasonable.. This my second times sleep here.

*** (27/05/2017 22:01)
Clean, good air con and not a bad location twenty minute walk into centre ville.

So we definitely do not recommend this place until a new person is appointed as manager as well as some much needed empowerment for the people at the centralised service organisation.

I do not often take the time to write a review. Only when I am positively surprised or exactly the opposite and “it really needs to be done”. This one concerns the latter.

(Note that the my contact at the French centralised Louvre hotels service organisation was very professional, friendly, quick to respond and very fluent in English. So bonus points for him. He just seems not to have much empowerment. )

When we arrived at 23:10 at the hotel, quite keen to get some rest after a long day of work and driving, we were unpleasantly surprised to see that the reception was closed contrary to a confirmed 24h reception availability. At the hotel gate a kind of ATM portal was available but it could only be used for booking a room. It did not provide a room key when we tried to get one with our reservation number.

Final comments:

This was mid of April this year 2017. Now the 1st of September, 4.5 months, about 20 E-mails and phone calls later this issue has still not been resolved. Also the centralised Louvre Hotels service organisation, has not been able to resolve this with their own hotel. The only offer made is a “business gesture refund” of about half the room rate. This offer I have gracefully declined.

We are not casual travellers. We have travelled in many (50+) countries on all continents (except Antarctica, smile!). We use both budget and high end accommodations as well as all in between and have experienced certain challenges more than once. These are to be expected and most were perfectly understandable and resolved. However 1 thing I can’t stand and that is dishonesty and fraud. Our experience with Campanile Senlis Louvre Hotels fits in this last category.

*** (25/08/2017 15:03)
Clean, tidy, conveniently placed, well equipped and well priced (we booked early). Will be using again.

*** (24/12/2016 19:18)
Breakfast is the best part. Rooms are ok as a stopover. But the worst is the machine outside the gate, which you must use if you arrive after 23.00. The buttons (no touchscreen here) don't work properly and the menu is confusing. If it rains, you get soaked in the meantime. Under the rain, we joined a queue of people desperate to get the machine to deliver the card key.

So we tried to contact the hotel via the confirmed hotel number. Sadly this was of no help as our call was answered by an answering machine. A number available on the "ATM portal" did not seem to be a phone number but we tried it anyway but again with no result. Looking for alternatives on the internet and thus spending more costs on expensive data and phone time (as we had to use our Dutch phones in France) only resulted in more answering machines and no living person that could finally help us to get our room key. And consulting other guest did not offer a solution though they kindly tried to help us at this late hour. So after half an hour of frustration trying to get our room key at the "ATM portal" while it was raining and us being very eager to sleep at 23:40 we decided to book another room. This is was something the "ATM machine" was eager to allow as it obviously meant more money for the hotel. We trusted wholeheartedly that the monetary part of the issue could be resolved with the staff the next day.

In a nutshell: we had to pay twice for 1 room due to an error of the hotel. And the hotel manager refuses to refund the money the hotel is not entitled to.