*** (25/08/2017 14:02)
Great location very close to Colmar. Food was incredible, service was super nice, and the rooms were pretty good and clean. Sauna is a bit small however.

*** (04/08/2017 03:58)
At first I was really happy. I arrived at the hotel and they gave me an upgrade to a Privilege room (room 133). Once inside the room I noticed that air conditioning and frigo bar didn't work. 35 Celsius outside and hot inside the room. The window doesn't open much and it wouldn't help anyway.
The bed looked clean but it was smelly. I removed the pillow cases and saw really disgusting stains. The same with the duvet.
The staff was polite but didn't help much.
They offered a fan to solve the air conditioning problem and offered to store our snacks and drinks at the kitchen frigo.
They offered more pillows but all of them had stains. Spend the night without pillows.
They offered us another room but it was late and I was tired and worried of the surprises I could find there.

The hotel bar is rarely available-with luck the lady from the reception calls a colleague, today she was busy with something so we left after 15 minutes of waiting as we didn‘t wanted to ask again whether we could get something to drink.

*** (03/07/2016 15:30)
Very nice hotel, professional staff. Rooms are lovely decorated with great bathrooms.



*** (20/07/2017 21:16)
Good hotel very clean and quiet. The only complaint is that the breakfast is not the quality you would expect for this hotel. The hot food was not replenished frequently enough and so was cold and unappetising. I needed a soya milk and asked twice but told not available. No attempt to buy a carton even though staying for four days. . Apart from that we enjoyed our stay and loved the area.

*** (31/10/2017 04:39)
The whole restaurant was completely booked for the next two nights, not one single place available when we arrived.
Although we were travelling more than 500km to eat at the „Hotel et Restaurant L’Europe“ we now have to drive to a restaurant outside (nearest restaurant is in the neighbour city 7 km away = 40€ per night for a taxi only!!!).
I never had that in any even two stars hotel before, that no seat was available in the restaurant.
At day 3 and 4 we could eat in the restaurant and it‘s really good.
Not big portions, more the good cuisine - high quality instead of quantity.
Breakfast also is o.k.

The reading lamp at my bed is not repaired 3 days after reporting the issue to the service desk.

The service was Dramatically bad, from the room service entering our room Despite the don't disturb sign and extremely rude, to bad breakfast staff and ending with the front desk people not very helpful. Not a true 4*, barely of 3* standards...

That‘s disappointing as we had a better stay in this hotel 14 years ago.

*** (02/08/2017 00:22)
Room in itself big and nice. Unfortunately that's the only positive thing worth one star.

The wellness area has not seen any update the last 14 years and you see some rust here and there.

*** (01/04/2016 00:53)
Typical French hotel. Comfortable rooms, great breakfast bit overpriced for suburb location.

*** (01/09/2016 08:56)
Hotel room was sexy

Guys-you want to be a 4 star hotel - just akt like such!!!!

*** (26/02/2016 18:50)
Comfortable and friendly.
After check-out I had my wallet stolen in central Colmar. The next day, back in England, a French lady phoned me to say she'd found it, and had tracked me down through my Visa slip from the hotel. Well done to the Europe for helping her to help me!

*** (04/08/2015 14:45)
I don't know the European standard for 4 stars but in other parts of the world this is def not the same! This hotel is not only away from the city center (about 10 min with car) as well as you cannot walk there like in other European villages. So unless you have a car don't come. The room we booked was the simple one which seemed to have come out of an old depressing movie. They claim to have ac but it's only a fan blowing a little cooler stuffy air which doesn't cool the room at all! The carpet and sheets were dirty and the lamp didn't work. We complained and the manager was very nice to give us a new room. It looked better and newer as well as it had working a/c, however we were told this was a superior room. Upon closer inspection we found SEVERAL hairs and body hair all over the sheets and bathroom floor. I am definitely not the clean freak and wouldn't freak out about 1 hair but a bed full of them was a shock. Also do not come here if you're allergic to dust like me. The hotel is covered in medieval times carpet which hasn't been vaccumed in ages. The rooms loom very modern on the photos but I guess if you don't pay for the expensive rooms you'll get to stay on a little hole.