*** (31/10/2017 01:24)
Stay away! Charged for invented damage. Had to take a ridiculously oversized van after booking a compact one. Told that it was all that was available and that I should consider it an upgrade. Still waiting (3 months) for refund of deposit they took to fix the cosmetic 'damage' they invented in commercial van's bumper. Pay a bit more and go with a company that won't screw you over.

*** (25/06/2016 14:02)
À éviter absolument . Le tour de la voiture a l aller a été rapide . Au retour alors que nous avions un train, l'employé se met à genou regarde sous le pare-choc et voit une rayure , je dis bien sous le pare-choc et nous explique que la voiture doit partir en carrosserie !! Résultat prélèvement sur notre carte bancaire sans possibilité de discuter. Ils sont moins chers au départ mais c est une arnaque. Qui peut penser regarder sous le pare-choc . A fuir j aurai mis zéro étoile c est du vol purement et simplement

*** (17/09/2017 07:18)
Horrible service! Inexcusably terrible! I requested an automatic, and prepaid €331.20 for April 6, 2017. When I arrived, they did not have the automatic I requested. Their manager Etienne told me not to worry, that I could go next door to EuroCar and rent an automatic and they would reimburse me the difference. Sounded fair, so I did.Then, the manager Etienne, refused to reimburse me on the spot and had me write an e-mail for compensation to the fr-avis customer service. I should have noticed this s a red flag, but my wife and I were tired from traveling. I have sent several e-mails and called Enterprise headquarters multiple times, and have received nothing from them except that I need to be patient. Well, It is now more than 5 months later and I have paid a total of €800.00, never got a rental car from Enterprise, and received no compensation. I did not expect to be scammed by an American Company, but I was. I recommend US travelers to go to different rental car company in Avignon. Avoid Enterprise.

*** (20/10/2017 16:15)
Picked up car at Avignon & returned to Nice. Photographed every panel, as they are meticulous in checking the car apon return. We were given an upgrade. Excellent service, & staff have good communication skills.

*** (04/10/2017 14:42)
This is a crazy terrible agency who is not responsible for overbooking. The manager told me that he would contact me when the car was ready but did not call me to close the closing time. I did not finally get a car on the day I needed.

*** (18/12/2016 16:24)
Ces escrocs nous ont prélevé 199 euros au prétexte que nous avions fait une rayure sur le rétroviseur. Or cette rayure avait été repérée par l'employé lors de l'état des lieux initial mais n'avait pas été reportée sur le document, car la rayure était inférieure aux dimensions minimales.
Résultat lorsque l'autre employée a fait létat des lieux final, elle a bien mentionnée cette rayaure sur le contrat. Par contre elle a bien omis de signaler qu'on serait prélévés de 199 euros. Un vrai scandale, d'autant qu'on est maintenant bloqués pour annuler le prélèvement. Apparemment on n'est pas les seuls, et on va voir la procédure à suivre. De vrais escrocs. Evitez cette entreprise.

*** (02/07/2016 21:44)
A FUIR Incroyable , Je viens de vivre la meme chose, je n'avais pas regardé les avis avant.
A la prise du véhicule, Tour rapide de l'employé, il note une rayure. Je rends la voiture le lendemain, le même employé se baisse et dit qu'il y a une rayure dans son champs de vision sous le parechoc. Je conteste, il appelle son manager qui me dit "je comprends mais la voiture doit partir en carosserie" pour une micro rayure sous le parechoc ?. J'ai été débité 850 euros dans les 5 min qui suivait. J'ai appelé Visa premier, ils n étaient pas étonnés, c'est une pratique courante dans cette entreprise A FUIR ABSOLUMENT

*** (21/06/2017 19:54)
Avoid avoid avoid!!! Very bad service, the reserved car was not available, using a lame excuse and no apologies offered. Had to find a new rental at one of the competitors. Luckily we did find a great and cheaper alternative at Hertz next door. Enterprise in Europe is a waste of time, they overbook all the time. Other companies in Avignon we visited to arrange a new car often received clients from Enterprise with the same stories and complaints. Avoid at all times!

*** (03/01/2017 18:04)
Tarifs très compétitifs et excellent accueil, aussi bien à la prise qu'à la remise du véhicule.

*** (01/07/2017 03:05)
HORRIBLE! These people are trying to charge me €800 for non-existent damage to the car. I returned the car without a scratch on it. They did not contact me nor provide any evidence. Customer service is abysmal. Please avoid.

*** (30/05/2017 17:23)
The vehicle we received was only 3/4 full of fuel and the outside was unwashed. I was told that they did not have time to prepare vehicle. The lady said given the fuel is not full only have to return it at same level, which we did. Only issue was they then charged for a refuel amount plus the cost of fuel and took from my deposit. I have sent several emails over the last month to ask for an explanation and have had no response. Then last week I was charged on my credit card another 25 euro, this was three weeks after returning the vehicle, no explanation given. Again I sent an email only to again receive the automated response of they care for customers. These people do not care they are no good robbers. I will now tell everyone I can about enterprise and why not to go near they. NO GOOD ROBBERS? I you guys have the balls to face up to your none performance answer my emails.

*** (20/11/2011 12:15)
Super