*** (27/10/2017 13:38)
Nice Cosy place and right in the old City. Plenty of place to see and eat around the hotel

*** (30/09/2016 15:22)
I did not enjoy my stay here at all and could not wait to leave. There was no Wi-Fi in my room. I complained four times but they did nothing except say sorry & seem surprised I was annoyed. Unfortunately I noticed too late that over half the reviews on TripAdvisor mention bad wifi. There were some unclean items in the room which would have been found by a simple room check. I found the facilities in the room to be somewhat of an afterthought and cheaply implemented, for example plastic cups and stirrers for hot drinks just did not seem to fit with the price of the hotel. I expected a lot better service from the staff, they need some training in customer satisfaction. It seems like a hotel torn between how to be, is it a cheap value hotel or a good premium hotel. It seems like they are aiming for the latter and if so they need to invest some more money and visit some competing hotels to see how it's done.

*** (16/05/2016 21:33)
Overall ok, friendly staff, location very good. Price for value high. Hotel and rooms smelled, rooms and common areas not very inviting.

*** (09/10/2016 08:42)
I chose LePhenix because I was visiting my sister who lived close by. The location is great and many restaurant choices are close by. The room was nicely put together and I felt very welcomed. The breakfast buffet is amazing and has lots of choices. Everyone is so friendly and very welcoming.

*** (10/08/2012 03:05)
I stayed at Le Phenix on my honeymoon. I found a BED BUG in my room and I was told that I would be moved to another room as soon as one was available. The hotel was completely booked that night and I was told the next morning I would be able to move to another room. I reluctantly agreed because I had no other options. The next morning when I went to move my room the hotel manager said they had cleaned my room and she was not going to relocate me. She was extremely rude and definitely took advantage of us because we were American. I made no requests to be upgraded I only wanted to be moved to a room that was not COMPLETELY INFESTED WITH BED BUGS!!! There are a lot of other hotels in the area. Definitely DO NOT STAY HERE!!!

*** (15/06/2017 04:07)
Good location . Nice hotel

*** (02/11/2016 23:02)
Fantastic location. Clean, safe and friendly hotel.