On arrival, we asked where the parking lot is and how to use the given card for parking, however, the male receptionist there only scribbled to mark the place on their map and rushed to send us to the rooms by saying this was "very easy to find". He clearly never fully explain about the location or even show us the existing picture panel of the machine which he was supposed to show (apparently according to the female receptionist) since you would have to scan the card on a certain part of the machine. So we were left with the imperfect information on day 1, which resulted us in the total disaster today.

*** (21/02/2017 18:19)
Clean, central location and reasonably priced

*** (15/10/2016 17:30)
Friendly staff, great location, clean rooms, exceptional value for money

*** (07/01/2017 19:03)
The manager is superkind and willing to help

*** (25/05/2017 22:33)
Great location near the shopping district and not far from the train station.

*** (15/03/2017 20:35)
Good, but half great breakfast

When we came back from our drive today, we simply could not find the rigid place that could convince us to park for the hotel. After a long search for it, we decided to drop myself off to go and ask the hotel again. Later, we found out that the name of the parking area was TOTALLY DIFFERENT from the name written on the given card, which I'm sure is enormously confusing to EVERYONE who not local (at least not "easy to find"!???). At this point where I needed their help, the female receptionist there was very unprofessional and rude at my surprise. She only said that the parking's name is "Indigo" even though the name of the card is "Vinci" after me asking, and that we would scan the card to get into it. *She didn't show the existing picture panel at this point again either* So, I told about it to my driver which is my dad – later he tried to tap in, however it didn't lift the bar (obviously because the spot to tap on was wrong d/c unexplained by the hotel and poorly discribed on the machine in terms of visual communication) and we all families were left in a huge agitation and disappointment. Therefore, he inserted the card following the arrow which suggests to put your card in although it unfortunately ended up stuck in the insert part. He pressed the button to speak to the information centre, but again he was left disappointed as the "information" was unable to understand his simple English.

I'd advise them to change the name from the "Best" to "Worst Wester Roosevelt Hotel".

Well.. What else can I say? I can't recommend this hotel at all that comes not only with this awful level of customer service but also with the poorest WiFi, small rooms with a tiny bathroom, and unchanged towels..

We had to push her to explain precisely how it works when we got back in, which was already stressful for us as we were only there to have a good time not such a troublesome time, but she kept cutting me and my dad speaking, which was really really shocking at last. She never apologised but SHUSHED ME even though it was clearly the hotel's fault and that it massively consumed our time and energy.

*** (26/08/2017 22:44)
Good location. Clean spacious rooms. Helpful staff.

*** (08/08/2016 18:13)
For foreigners will he strange to not have air conditioner. They says they will fix it but never did. What I think is that they like to save energy. Leave your window open at night, that way the room will get fresher. On other things, the rooms are always clean, the bathroom is beautiful and the Hotel's location is perfect to go walking around

Then my sister ran to tell me and the hotel that the card was stuck and needed a further help, and I saw that female receptionist getting bossy and offensive rather than acting immediately to solve the issue. I felt no sincere care or genuine service, so argued that it was the hotel's fault that we were in that mess, however, she was still acting useless as though she didn't want to admit that it was her fault. Then, she went on a phone and even LIED to me and my sister that her colleague fixed the problem with the machine, which we found out later from my family that it was fixed by a kind person driving behind our car with the same parking card to open the gate. What on earth was she talking about then..?

*** (06/07/2017 05:34)
It's just simply awful. The WORST experience due to the WORST customer service on the top of the WORST quality of the room.

Firstly, they caused us the horrendous trouble regarding their parking lot. It was utterly unacceptable that female receptionist even showed us an attidude to tell us off for using the parking card incorrectly, which I believe that the hotel receptionist FAILED to explain exactly how to use it in the first place! It was not our fault but 100% THEIR fault!!!