We have just returned home from a wonderful trip to France. However, our trip was somewhat spoiled by a bizarre and highly unpleasant experience at a hotel in your city.
My wife and I are 77 and 75 years old respectively. We have traveled all over the world and stayed at many fine hotels. We have never been treated in a way similar to the way we were treated by the people at Au Charme Rabelaisien. I am wondering whether or not this is the first complaint you have had about them. I would not be surprised if you have had others.
We booked a room there for 4 nights - May 12-16. Au Charme Rabalesien. On the last night of our stay I went out to ask for 3 more coffee capsules, since we had more decaf but only 1 caffeinated. I went out to the front to ask for more coffee. This was at 10 PM at night. There was no one at the front desk and I did not want to disturb anyone. So I walked into the small dining area next to the reception area. This area was not closed in any way. A guy named Maximilian, who later identified himself as a partner in the hotel, came out and told me he had seen me on the closed circuit TV. I had been trespassing on private property and was guilty of stealing coffee. Also. he said that we were only entitled to a total of 3 coffees per day, but since we were leaving the next day he granted me an extra one. I asked him if he was kidding, but apparently he was quite serious. He wished me a good night in a very sarcastic manner. This is not the way one wants to spend one's last night in the Loire Valley.
When we were checking out the next morning Maximilian was at the front desk. I decided to pay him and leave without bringing the matter up again. But this was not to be. He started berating me (and my wife) again, accusing me again of terrible behavior and of stealing from them. As we were leaving he said "Just get out of here".
I tried to explain to him that the single coffee capsule I had in my hand was one I had taken from our room to make sure that I got a similar one.
I had felt all along that this hotel was a mistake, not a serious one but not a place I would book again given the choice. But my encounter with this twit really soured our experience here.
The next night, when we were staying at CDG for our flight the next morning - this part is really incredible - I got a long email from a lawyer, more or less threatening me not to write anything bad about the hotel online or give them bad reviews. The letter was quite long and off-the-wall. It actually threatened me with 3 years in jail for theft. I wanted to reproduce the letter here but there is not enough space.
I would also add that in my opinion this hotel does not have the trappings of a 4-star hotel. The room was slightly shabby, there were cobwebs in a lamp, the toilet bowl was not real clean, the soap provided was tiny and the towels were small. The floors were bare and hard. Worst of all there was a TV set mounted on the wall that we hit our heads on because it was tight against the bed and hard to avoid. All in all, a nice 3-star hotel, but not a luxury hotel at 200 Euros a night.
I would not have mentioned my opinion of the hotel itself if not for the outrageous behavior of this Maximilian person and his lawyer.
Please look into this and let me know what you think.
Also, in the lawyer's email he says something about a children's bed. We have no children.
You will also notice that he threatens me with 3 years in jail for supposedly stealing coffee. I told him that unlike Jean Valjean, who was actually guilty of stealing the silver of the Bishop of Digne, we had stolen absolutely nothing.
Steve and Pat Kutay
Raleigh, NC

*** (14/09/2017 04:38)
Accueil chaleureux et service impeccable. Chambre spacieuse avec chambre de bain moderne. Hôtel bien situé avec stationnement gratuit à proximité. À recommander.

*** (01/10/2017 23:29)
Juste parfait. Petit déjeuner au top et chambre très agréable.

*** (31/10/2016 23:06)
Nous avons séjourné trois nuits dans cet hôtel et tout était vraiment parfait. Chambre décorée avec soin et d'une propreté impeccable, espace sauna/jacuzzi privatisable sans frais supplémentaires, petit-déjeuner de qualité avec des salades de fruits frais, du sucré, du salé, des gérants et un personnel aux petits soins pour répondre à toutes nos attentes et le tout dans un cadre idyllique. Nous reviendrons avec plaisir pour passer un séjour au calme et nous recommandons sans aucune hésitation cet hôtel.

*** (26/02/2017 16:58)
Très charmant petit hôtel, belle décoration, très bon petits déjeuners et bon conseils pour les visites à faire aux alentours.

*** (14/08/2017 16:03)
Propriété de luxe avec magnifiques chambres, très bien située dans le centre d'Amboise, propreté irréprochable.
Le personnel est d'un professionalisme et d'une gentilesse exceptionnelle. Tout est réuni pour passer un séjour agréable. Je recommande :-)

*** (29/01/2017 23:50)
Prestations annoncées qui ne correspondent pas du tout à celles réellement proposées, informations fournies erronées pour ne pas dire mensongères, inadmissible.

*** (19/05/2017 23:29)
This is a copy of an email I sent to the local tourist office in Amboise. It relates a bizarre experience.

*** (13/11/2016 00:32)
Très bel hôtel avec beaucoup de charme. La chambre 8 avec vue imprenable sur le château est très confortable et joliment décorée. Petit déjeuner avec produits frais et de qualité. Un sans faute !

*** (21/08/2017 04:06)
Accueil, infrastructures, lieu...tout était parfait. Un petit hôtel cosy à la décoration soignée, à recommander sans hésiter.